At CouchOfforniture, we want you to be completely satisfied with your purchase. If you are not entirely happy with your items, we are here to help. Please review our return policy below:
Returns & Exchanges
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Eligibility for Returns:
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. -
Non-returnable Items:
Some items are non-returnable due to their nature. These include:-
Custom-made furniture
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Clearance and discounted items
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Opened or used furniture (unless faulty)
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Return Process:
To initiate a return, please contact us at Kametausliyevich@proton.me with the following details:-
Order number
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Item(s) you wish to return
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Reason for return
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Photos of the item(s) (if damaged or defective)
After reviewing your request, we will provide you with further instructions on how to return your items.
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Return Shipping Costs:
Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. -
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Damaged or Defective Items:
If your item is damaged or defective, please notify us within 7 days of receiving the item. We will either replace the item at no cost or issue a full refund.
Contact Us:
If you have any questions about your return or our policy, please contact us at:
Email: Kametausliyevich@proton.me
Phone: +44 7418 632724
Address: 909 Stafford Road, Wolverhampton, WV10 7ER, United Kingdom