At CouchOfforniture, we aim to make your shopping experience as smooth as possible. Below is our payment policy to ensure clarity and transparency when it comes to making purchases with us.
Accepted Payment Methods
We accept the following payment methods for online purchases:
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Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
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PayPal
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Bank Transfer (For larger purchases, please contact us for bank details)
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Apple Pay, Google Pay, and other digital wallet options (if available)
Payment Processing
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Payment Authorization:
When you place an order, your payment will be processed securely. Payment will be authorized immediately; however, your card will only be charged once the items are ready for shipment. -
Currency:
All payments are processed in GBP (British Pounds). If your payment method is in a different currency, your bank or payment processor will handle the conversion. -
Security:
We use industry-standard encryption methods to protect your personal and payment information. Your payment details are processed through secure payment gateways and are never stored on our servers. -
Payment Confirmation:
After completing your order, you will receive an email confirmation with a summary of your purchase, including the items ordered, the payment method, and your order number. Please keep this confirmation for your records.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. We are able to cancel orders before they are shipped. Once the item has been dispatched, we are unable to cancel the order. In that case, you would need to initiate a return according to our Return Policy.
Failed Payments
If a payment fails, we will notify you immediately via email. You will be asked to update your payment information, and your order will be put on hold until the payment issue is resolved.
Taxes and Duties
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VAT (Value Added Tax):
All prices listed on our website include VAT (where applicable). The applicable VAT will be clearly shown during checkout. -
Import Duties and Taxes:
For international orders, import duties and taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the total price at checkout.
Refunds
In the event of a return, refunds will be processed according to our Return Policy. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Contact Us
If you have any questions regarding payment, please contact us at:
Email: Kametausliyevich@proton.me
Phone: +44 7418 632724
Address: 909 Stafford Road, Wolverhampton, WV10 7ER, United Kingdom