Inventory Policy

At CouchOfforniture, we are committed to offering you a wide range of high-quality furniture while ensuring a seamless shopping experience. Below is our inventory policy that outlines how we manage product availability, stock, and backorders.

1. Product Availability

We strive to keep our inventory updated in real-time to provide accurate product availability information. However, due to high demand or unforeseen circumstances, there may be occasional fluctuations in stock. The availability of items is subject to change at any time without prior notice.

  • In-stock Products:
    Products marked as "In Stock" are available for immediate purchase and shipment.

  • Out-of-stock Products:
    If a product is out of stock, it will be clearly indicated on the product page. We make every effort to restock popular items as quickly as possible.

2. Backorders

In the event that a product is temporarily out of stock, we may offer the option to place the item on backorder. You will be notified of the expected restock date, and the product will be shipped to you as soon as it becomes available.

  • Backorder Notifications:
    Customers who place an order for a backordered item will be contacted via email with an estimated date of arrival and updates on the status of their order.

  • Order Fulfillment:
    If you have an order with backordered items, we will either:

    • Ship the in-stock items immediately and send the backordered items when available, or

    • Hold the entire order until all items are in stock (depending on your preference).

3. Inventory Updates

  • Real-Time Updates:
    We make continuous efforts to keep our inventory up to date. Product stock levels are updated in real time as orders are placed. However, discrepancies may occasionally occur if multiple customers order the same item simultaneously. In such cases, we will notify you immediately and discuss potential alternatives or a refund.

  • Discontinued Products:
    If a product is discontinued or no longer available, it will be removed from our website. If you’ve purchased a discontinued item, we will contact you and offer a suitable replacement or provide a full refund.

4. Pre-Orders

We may offer pre-order options for new or limited-edition furniture. Pre-order items are not yet available for shipment, but you can reserve them in advance.

  • Pre-Order Payments:
    A payment or deposit will be required at the time of pre-order. The full balance will be charged once the product is shipped.

  • Pre-Order Shipping:
    Pre-order items will be shipped on or after the stated release date. You will receive an email notification with tracking information once your item has shipped.

5. Restocking Notifications

If you are interested in an item that is currently out of stock, you may choose to sign up for restock notifications on the product page. You’ll receive an email as soon as the item is available for purchase again.

6. Stock Reservations

Items in your cart are not reserved until you have completed the checkout process. If an item sells out during checkout, you will be notified immediately, and you can choose to select an alternative product or remove the item from your order.

7. Inventory Management & Transparency

We are committed to providing clear, transparent information about product availability and stock levels. If there are any issues with fulfilling your order, we will work closely with you to resolve the situation, whether that means offering an alternative product, processing a refund, or giving a special discount.

8. Customer Support for Inventory Issues

If you have any questions regarding inventory, stock availability, or need assistance with a backorder, please contact our customer support team: